NCC restates commitment to creating truly consumer centric telecom industry
The Executive Vice Chairman of the Nigerian Communications Commission (NCC), Dr Aminu Maida, has restated the commitment of the agency to creating a truly consumer centric telecom industry.
Maida stated that, creating a consumer centric telecom industry would enable consumers feel valued, informed, empowered and satisfied with the services they receive.
He made this remarks at the 93rd Telecom Consumer Parliament, (TCP) held at the Communications and Digital Economy Complex auditorium in Abuja.
” Our goal is to create a truly consumer-centric telecom industry, in which consumers feel valued, informed, empowered, and satisfied with the services they receive”, said NCC Boss.
Speaking further, Maida said ” Over the past two decades, the telecommunications landscape in Nigeria has transformed from basic voice services to high-speed data that connects, informs, and powers innovations. With the rollout of 3G, 4G, and now 5G, we’ve seen Nigerians adopting social media, e-commerce, online banking, and more.
“The introduction of 3G networks in the mid-2000s marked the beginning of this shift, enabling basic browsing and email. The leap to 4G LTE brought faster speeds, enabling video streaming, online gaming, and a myriad of digital activities. Now, with 5G promising even faster speeds and lower latency, new frontiers are opening for innovations such as smart cities, autonomous vehicles, and the Internet of Things, driving further demand for data”.
He stressed “Today, as data consumption grows, fueled by digital advancements, we must address consumer concerns over data depletion and billing transparency.
“Globally, DataReportal notes there are now over 5 billion internet users, with Nigeria alone accounting for 132 million connections. Nigerians spend an average of 4 hours and 20 minutes on social media daily, far above the global average, underscoring how deeply embedded digital interaction is in our lives. In 2024, Nigeria’s daily data usage averaged 336 gigabytes per second, marking a 39% increase from the previous year—a clear indication of the data-driven lifestyle many Nigerians lead.
“Despite this, many consumers feel their data depletes faster than expected, echoing a sentiment I hear often. Nigeria isn’t alone in this; other countries, like Eswatini, are also working to address similar consumer concerns about data usage”.
