LAWMA records 2,230 complaints in third quarter, steps up waste collection response
The Lagos Waste Management Authority (LAWMA) handled 2,230 waste-related complaints in the third quarter of 2026, using residents’ feedback to identify service gaps and improve waste collection across the state.
Managing Director/Chief Executive Officer of LAWMA, Muyiwa Gbadegesin, said the complaints received through the authority’s customer care channels provided valuable information for identifying operational challenges and taking corrective action.
According to LAWMA’s Q3 customer care report, the authority recorded 2,791 customer interactions between July and September, comprising 2,230 complaints and 561 other enquiries. Of the complaints, 1,291 were resolved, while 939 remained under review at the end of the period.
Gbadegesin disclosed that 851 complaints were recorded in July, 567 in August and 812 in September. He said the feedback had informed stakeholder engagement and direct waste evacuation interventions in Abraham Adesanya, Isefun, Oshodi, Oke-Ira and Ramoni Ward in Lawanson.
He said LAWMA was analysing complaint patterns and field reports to strengthen monitoring of Private Sector Participation (PSP) operators, improve service coverage and identify routes requiring additional attention.
“We are not looking at complaints merely as figures on a report. We are analysing them to understand recurring service gaps, identify areas requiring direct intervention and hold service providers accountable,” Gbadegesin said.
He disclosed that LAWMA had taken regulatory action against six PSP operators over service delivery concerns: K-HS Integrated Services, formerly Gboleybos Nigeria Limited; Deshasat Enterprises; Bailas Nigeria Company; Guestimate Environmental Protection Company; Evabol Ventures; and Korad Closet Empire Limited. The companies operate in Igbogbo-Baiyeku, Olorunda, Ojo, Orile Agege, Ajeromi-Ifelodun and Ojodu, respectively.
Gbadegesin said the authority’s response included route monitoring, enforcement, advocacy, community engagement and direct waste evacuation. He urged residents to continue reporting service gaps through LAWMA’s customer care channels, noting that timely feedback would help identify problem areas and improve accountability.
